Frequently Asked Questions

How do I place an order?

Browse our collection, select your preferred shoes, add it to your cart, and proceed to checkout. Follow the instructions provided to complete your purchase securely.

What payment methods do you accept?

We accept major credit cards, debit cards, PayPal, Shop Pay, and other payment methods available through Shopify's secure checkout system.

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times may vary depending on your location and the shipping method selected at checkout.

How can I track my order?

Once your order has been shipped, you will receive a tracking number by email so you can monitor your shipment's progress.

What is your return policy?

We offer a 30-day return policy for eligible items. Products must be unused, in their original condition, and returned with all original packaging and tags.

How do I request a refund?

To request a refund, contact our customer support team within 14 days of receiving your order. Once your return is approved and inspected, your refund will be processed.

What should I do if I receive a damaged or incorrect item?

Please contact us immediately and provide photos of the item and packaging. We will review the issue and work to provide an appropriate resolution.

How long does it take to receive a refund?

After your returned item has been received and approved, refunds are generally processed within 5–10 business days. Your financial institution may require additional time to post the refund.

Is my payment information secure?

Yes. All transactions are processed through secure, encrypted payment gateways to help protect your personal and payment information.

How can I contact customer support?

You can contact our customer support team through the Contact Us page or by using the email address provided on our website. We are happy to assist with any questions regarding orders, shipping, returns, or products.